Carlos G. Flores

SUMMARY: Personnel Administrator with more than 7 years experience in many areas of the personnel administrative field as a section head with an expertise in streamlining paper flow with a concentration on computer aided customer service. Able to deal with customers of all ages and backgrounds due to experience as a troubleshooter in a customer service intensive field. Proven to work under pressure by delivering a timely product on untimely requests.

EXPERIENCE:

Colton Professional Plaza

Operations Specialist Colton, CA October 2006 – Present

In charge of identifying problems, developing solutions, implementing said solutions and training personnel on new processes and policies
Created a client tracking database to implement some ideas from the Raving Fans book
Created a Credit report/Appraisal report tracking database
Created and implemented a new system for organizing loan files
Provided IT support as necessary

Wells Fargo Home Mortgage

Administrative Assistant Carlsbad, CA June 2006 – October 2006

Assisted the Division President on day to day tasks
Created an internal tracking board for loans processed, and status on division activities
Responsible for all the personnel files on all division employees
In charge of preparing, sending and tracking closed loan files to a storage location

Landscape Development Inc.

Earth Services Administrator Vista, CA November 2005 – June 2006

Audited crew time cards weekly
Assisted with ongoing client relations, via written communication, telephone and meetings
Assisted the accounting department on billing procedures
Set in place a filing system for a position that was unmanned for some time
Assisted during Stormwater Pollution Prevention Plans (SWPPP) presentations
Created a Spreadsheet to track amounts available on contracts, work completed, held amounts from clients, and crew schedules
Assisted the Project Manager on Creating bids, collecting held amounts from clients, purchasing and Billing

United States Marine Corps

Temporary Additional Duty Orders Chief Okinawa, Japan January 2004 – July 2005

Issued over 2,800 travel documents over two fiscal years.
Successfully helped to transition to a paperless system of filing for all documents pertaining to the section for two fiscal years.
Implemented a system that decreased the time spent disseminating documents to customer as well as other work sections.
Saved the department close to $10,000 by improving the system used to compute per diem expenses of travelers on government business
Successfully trained 6 Administrative clerks on duties that were unfamiliar to them

Administration Clerk/Operations Clerk Jacksonville, FL December 2001 – January 2004

Improved timeliness in submission of pay-related items well below the 5% lateness threshold required by the Service.
Created a system to track new employees’ pay and allowances that is still being used.
Created a tracking system to maintain a 10 % of female applicants to the Marine Corps required by higher headquarters.
Created an automated system to maintain the commander's recruiting status board, which served as the nervous system of the operations section.
Trained 2 Operations Clerks on daily duties in an unfamiliar field

Administration-Manpower Clerk/Orders Chief Jacksonville, NC May 1998 - December 2001

Created a system that enabled the command to track all personnel in real-time and provided the Commander an accurate snapshot of the personnel strength of the Battalion of over 800 personnel in 3 or more locations at one time.
Created a filing system that was non-existent at the time.
Improved the timeliness of submission of travel reimbursement vouchers, well below the standard of 3 days.
Created and maintained a system to train new personnel that became the standard used by the next higher unit.
Issued over 500 travel documents and over 350 sets of transfer documents.
Streamlined the process that the clerks use to determine per diem rates for government travelers.

EDUCATION:

2006-Present California State University, San Bernardino
Courses focusing on higher Baccalaureate level

2004-2005 University of Maryland University College
Courses focusing on higher Baccalaureate level

2003-2004 Columbia College, Missouri
Courses focusing on lower Baccalaureate level

ADDITIONAL INFORMATION:

Fully Fluent in Spanish
Versed in the Microsoft Office suite (Word, Excel, Access, Outlook, PowerPoint, Visio, FrontPage) and other Software applications.
Versed in the Macintosh OS (9, X) and its applications (Appleworks, Mail, iWork)
Attended service provided leadership courses
Able to train new personnel using the lecture method or On-the-Job-Training.
Able amateur photographer
Versed in basic web design
Versed in Photoshop 7.0, able to create fliers, letterhead, business cards, etc.
Able to type 40-50 WPM.

If you would like this same resume in a nice PDF to print out, click here.

*Carlos G. Flores: Resume*		Yeah, we all gotta work. So Here is a copy of my resume. Maybe you need a hand in some things, maybe you do not. Or just pass to someone who needs a hand, whaddaya say?
Carlos G. Flores SUMMARY: Personnel Administrator with more than 7 years experience in many areas of the personnel administrative field as a section head with an expertise in streamlining paper flow with a concentration on computer aided customer service. Able to deal with customers of all ages and backgrounds due to experience as a troubleshooter in a customer service intensive field. Proven to work under pressure by delivering a timely product on untimely requests. EXPERIENCE: *Colton* *Professional Plaza* Operations Specialist Colton, CA October 2006 – Present In charge of identifying problems, developing solutions, implementing said solutions and training personnel on new processes and policies Created a client tracking database to implement some ideas from the Raving Fans book Created a Credit report/Appraisal report tracking database Created and implemented a new system for organizing loan files Provided IT support as necessary *Wells Fargo Home Mortgage* Administrative Assistant Carlsbad, CA June 2006 – October 2006 Assisted the Division President on day to day tasks Created an internal tracking board for loans processed, and status on division activities Responsible for all the personnel files on all division employees In charge of preparing, sending and tracking closed loan files to a storage location *Landscape Development Inc.* Earth Services Administrator Vista, CA November 2005 – June 2006 Audited crew time cards weekly Assisted with ongoing client relations, via written communication, telephone and meetings Assisted the accounting department on billing procedures Set in place a filing system for a position that was unmanned for some time Assisted during Stormwater Pollution Prevention Plans (SWPPP) presentations Created a Spreadsheet to track amounts available on contracts, work completed, held amounts from clients, and crew schedules Assisted the Project Manager on Creating bids, collecting held amounts from clients, purchasing and Billing *United States Marine Corps* Temporary Additional Duty Orders Chief Okinawa, Japan January 2004 – July 2005 Issued over 2,800 travel documents over two fiscal years. Successfully helped to transition to a paperless system of filing for all documents pertaining to the section for two fiscal years. Implemented a system that decreased the time spent disseminating documents to customer as well as other work sections. Saved the department close to $10,000 by improving the system used to compute per diem expenses of travelers on government business Successfully trained 6 Administrative clerks on duties that were unfamiliar to them Administration Clerk/Operations Clerk Jacksonville, FL December 2001 – January 2004 Improved timeliness in submission of pay-related items well below the 5% lateness threshold required by the Service. Created a system to track new employees’ pay and allowances that is still being used. Created a tracking system to maintain a 10 % of female applicants to the Marine Corps required by higher headquarters. Created an automated system to maintain the commander's recruiting status board, which served as the nervous system of the operations section. Trained 2 Operations Clerks on daily duties in an unfamiliar field Administration-Manpower Clerk/Orders Chief Jacksonville, NC May 1998 - December 2001 Created a system that enabled the command to track all personnel in real-time and provided the Commander an accurate snapshot of the personnel strength of the Battalion of over 800 personnel in 3 or more locations at one time. Created a filing system that was non-existent at the time. Improved the timeliness of submission of travel reimbursement vouchers, well below the standard of 3 days. Created and maintained a system to train new personnel that became the standard used by the next higher unit. Issued over 500 travel documents and over 350 sets of transfer documents. Streamlined the process that the clerks use to determine per diem rates for government travelers. EDUCATION: 2006-Present California State University, San Bernardino Courses focusing on higher Baccalaureate level 2004-2005 University of Maryland University College Courses focusing on higher Baccalaureate level 2003-2004 Columbia College, Missouri Courses focusing on lower Baccalaureate level ADDITIONAL INFORMATION: Fully Fluent in Spanish Versed in the Microsoft Office suite (Word, Excel, Access, Outlook, PowerPoint, Visio, FrontPage) and other Software applications. Versed in the Macintosh OS (9, X) and its applications (Appleworks, Mail, iWork) Attended service provided leadership courses Able to train new personnel using the lecture method or On-the-Job-Training. Able amateur photographer Versed in basic web design Versed in Photoshop 7.0, able to create fliers, letterhead, business cards, etc. Able to type 40-50 WPM. If you would like this same resume in a nice PDF to print out, click here.

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